Effective November 18, 2009
Go Green World Products, LLC, the owner and manufacture of Green Planet Paints® has a limited 90 days Money-Back Guarantee. If within 90 days from the date your purchase is shipped, this product fails as defined by the paint industry, the product failure warranty will take effect. In the event the customer decides for any reason that they are not satisfied with the product prior to application due to any issue or at the customers decision, the product may be returned for refund under the following conditions: we will refund the purchase price of the paint only, and will remit payment within 30 days after receiving all materials in good condition or remaining materials under special circumstances, excluding any shipping or shipping related charges and a 30% restocking fee for base paints/primers only, this means that no tint has been added to the product. There will be no return or refund for tinted paints or primers. In some cases, we may help arrange for the product to be returned but the restocking fee will not be waved.
Go Green World Products, LLC, the owner and manufacture of Green Planet Paints® has a limited 90 days Money-Back Guarantee. If within 90 days from the date your purchase is shipped, this product fails as defined by the paint industry, the product failure warranty will take effect. In the event the customer decides for any reason that they are not satisfied with the product prior to application due to any issue or at the customers decision, the product may be returned for refund under the following conditions: we will refund the purchase price of the paint only, and will remit payment within 30 days after receiving all materials in good condition or remaining materials under special circumstances, excluding any shipping or shipping related charges and a 30% restocking fee for base paints/primers only, this means that no tint has been added to the product. There will be no return or refund for tinted paints or primers. In some cases, we may help arrange for the product to be returned but the restocking fee will not be waved.
Note: our paints and coating products have specific warranties and are limited to the product performance/failure only and excludes all application of the product issues or costs, and applies to the product only as long as there is nothing wrong with the substrate or textures on the substrate, and the surface was prepared correctly and the product/s was both prepared and applied correctly and consistently within specifications.
Product failure: In the event of a failure or suspected failure of the paint and/or coating products, the product warranty is limited to the “Green Planet Paints®” coating/s only. These coatings are guaranteed to provide satisfactory performance as outlined in the paint industry and when applied as recommended. If this product is found to be defective upon inspection by its representative, and both a paint and sub-straight surface sample have been provided for testing at its facility, and no preparation, application or sub straight issues have been noted; GGWP LLC will, at its option, either furnish an equivalent amount of new product or refund the purchase price to the original consumer / purchaser of this product upon proof of purchase. GGWP LLC will not be held liable for any representations or warranties made by any retail, seller, consultant, designer, contractor or applicator of this product. GGWP may at its option but is not bound nor required to offer a reapplication of new product by one of its trained and certified paint contractors, if accepted by the originating customer, GGWP will arrange for said re-application; if no issues arise during or after the new application and product is performing as designed, said customer will be liable for all expenses including but not limited to labor, new product and any incidentals encountered for said re-application. GGWP will not be held liable for any encountered expenses by the customer including but not limited to the removal or product, or product sample/s, substrate sample/s, or any other repairs encountered by the customer. This warranty as it applies to GGWP excludes (1) all labor or cost of labor for the removal of product or any other product, any repair or replacement of substrates to which the product is / was applied to or the application of or replacement of product or any other product/s and (2) any incidental or consequential damages which may have occurred as a result of or related to said defective product, regardless of the testing outcome, including but not limited to the provision for providing of sub straight material for application and sub straight testing.
Some states may not allow the exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you directly. This warranty gives you specific rights and you may also have other rights which vary from state to state.
Product Claims: All claims must be made in writing and by the purchasing customer only, all others are considered invalid and may not be responded to. To make a warranty claim or inquiry, write to customer support, Go Green World Products, LLC, 9413 N. Central Ave. Phoenix, AZ. 85020, or email us at customersupport@gogreenworldproducts.com
For questions, call 866-995-4442
In the event of a failure or suspected failure of the product it is the responsibility of the customer to notify GGWP immediately before continuing any additional application of said product. In the event the paint fails to perform satisfactorily as a result of the contractor/applicator’s, improper application of product, improper storage or product, improper handling of product, improper preparation of product or any others as applicable to the above mentioned, the product warranty may be null-in-void. If the product is not found to be defective upon inspection by its representative or through GGWP testing, GGWP LLC will, at its option, either furnish an equivalent amount of new product or refund the purchase price to the original consumer / purchaser of this product upon proof of purchase; excluding any shipping, shipping preparations or restocking fees and product used. Labor of any type is not covered by the warranty as GGWP has no control or agreement with said contractor/s. In this case, the customer must pursue the contracting agent. If the customer fails to file a product failure complaint or uses all material, if the product is not found to have failed, GGWP will not be responsible for reimbursement of product or purchase price.
In the event the surface was improperly prepared and/or the product was improperly prepared or applied incorrectly by one of our trained and certified referral contractors, we will warranty both the product and will work with you, the original purchasing customer to address the labor as it applies to any removing and/or re-preparation / application of the product. All our referral contractors are required to be licensed and must maintain liability insurance for such an issue and be bonded to protect you.
Non Warranty: This warranty is not extended to unsatisfactory color, personal sensitivities that one may have or encounter during or after application or the product did not perform to the customer’s expectation due to an underlying issue or cause. All coatings are completely natural and earth friendly.
For additional information, questions or for return or replacement instructions, please contact customer support at:
customersupport@gogreenworldproducts.com or phone 1-866-995-4442.
Our office is manned between the hours of 8:00 AM and 5:00 PM, Arizona time, Monday through Friday. When calling after these hours, please leave a message with your Name, Phone number and a brief explanation and one of our staff will contact you as soon as possible. Our store hours 8:00 AM and 5:00 PM Monday through Friday, and 8:00 AM to 4:00 PM on Saturday, Arizona time; our weekend store staff may also be able to help you.