Shipping Guidelines

All in-stock orders normally are shipped within 1-2 business days. Back orders are shipped usually within 1-3 weeks.

All orders are shipped complete unless instructions to back order or cancel back orders are received at the time the order is placed. We will follow up on any order approaching the scheduled due date that will not be able to ship complete. Please let us know if your order is time-sensitive so we can schedule an appropriate ship date.

All orders are shipped UPS Ground unless otherwise specified. Expedited air shipments are available.

Same-Day Shipping
Same-day shipping is only available if you request Overnight, 2 Day and 3 Day service. Orders received before noon (Mountain Standard Time) will be processed with no additional charges.

If you must have something, please order by phone so we can get the order processed immediately. Only in-stock items are available for same-day shipment.

Out-of-stock items
If a product is out of stock, it usually takes 1-3 weeks to receive it. If you need something faster, please call and inquire whether the item is available for an expedited drop ship.

Carriers
We ship exclusively UPS. If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim. We are not responsible for any delay caused by the shipping company. We will help replace products in a timely manner.

Shortage/Damage
Please unpack your order and report any shortage or damage immediately. We cannot be responsible for damaged shipments not reported within 15 business days of delivery. If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim. We are not responsible for any delay caused by the shipping company. We will help replace products in a timely manner.

Discrepancies
Please inspect your shipment carefully upon arrival. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.

Contact us by phone or email to file a report. Replacement orders are sent UPS Ground. If your order was time sensitive, let us know so we can expedite delivery.